Return & Refund Policy

Refund Policy

Overview

At VinMall, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund policy under certain conditions.

Eligibility for Refunds

To be eligible for a refund:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• You must provide a receipt or proof of purchase.

Refund Process

1. Initiate a Return: Contact our customer service within 14 days of receiving your order at info@vaanam.com.my.
2. Return the Item: Once approved, return the item to the address provided by our customer service.
3. Refund Issuance: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Changes to the Refund Policy

VinMall reserves the right to modify this refund policy at any time. Any changes will be communicated through our website.